Terms and Conditions

Payment

Payment is required for all work to begin. Payment for orders placed in the Online Store will be taken in full. Fully bespoke service requires 30% upfront payment and the remaining balance is required prior to items being printed. No orders will be printed, nor shipped before payment has been made in its entirety.

Order Cancellation

Your 30% payment is a non-refundable fee which partially covers the design work and cancellations cannot be made.

COVID-19

Should your wedding be postponed or canceled due to COVID-19 regulations (or any other reason), full payment will be due if any design or illustration work commenced. If your wedding date changed and the order has not yet been printed, the date can be changed free of charge. However, if your order has gone to print, it will not be possible to change the date and a new order has to be placed for a reprint. Wedding Artwork offers a discounted price in such circumstances.

Proof Approval

Wedding Artwork provides two free rounds of proof revisions, including changes to text and layout, for both bespoke and semi-custom design suites, if further proofs are required after this time there is a charge of £40 per hour.

Once two rounds of proofs have been completed, any major changes to design – for example choosing a different suite, adding new illustrations or amending existing illustrations – will be counted as a separate project, and work for these additional proofs will be charged at an hourly rate of £40 per hour.

Final proofs for print are sent to you via email, Facebook or Instagram, using the wording and layout that we will have discussed and the information you have provided.

Please note that you are responsible for checking your proofs before approving them and this includes the layout, wording, spelling and grammar. You are also responsible for checking that the details, and numbers ordered, in your final invoice are correct.

If designs are approved and signed off with typos or errors and subsequently printed, Wedding Artwork will not take responsibility for these errors. If replacements are required after approval of a final proof, they will be charged for in full.

We will always print as per the proof that you have approved. Unless Wedding Artwork deviates from your approved proof, a refund or reprint will not be offered.

Print & Colour

Computer monitors and web browsers vary greatly, and the colours used in the PDF proofs of your stationery may appear differently in person, once they have been foiled or digitally printed. Proofs printed and checked on a home printer will are not guaranteed to be an accurate representation of items printed on a professional press.

Our invitations are printed and finished by hand and slight variations & irregularities do occur in the end result. All printing, both digital and foiled, may have an allowable variation of 3mm, this is print industry standard.

Printing may occur in house, or by one of our trusted print partners. Large scale items such as table plans are always printed externally. Please note that the colour of externally printed items may differ slightly to that of the stationery produced in house.

If reprints and/or extra invitations of digitally printed items are required at a later date, Wedding Artwork cannot guarantee exact colour matching to previous print runs, this is due to print press calibration.

Samples

Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and print, we cannot guarantee that your order will replicate a sample previously received.

Time Scales

Once we have received your order information and deposit, we aim to get your first design proofs to you within one week of your design date.

Once the final proof has been approved, your hand printed and assembled stationery will be delivered within 1-3 weeks – we will give you a better estimate at the time of your order. Shorter timescales are available upon request.

We make every effort to ensure that your order is processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.

Change in quantity ordered

Your quantities agreed upon at the time of the booking can increase at any given time. However, should you need a smaller quantity of each item, these can only be reduced by 5. For example, if you ordered 70 Day Invitations and a few months later your guest list changes, you can change your order to any number above 70 or you can reduce it to 65. You cannot reduce the number below 65.

Packaging

Wedding Artwork uses recycled materials to package deliveries. This includes a paper honeycomb system for protection and reused bubble wrap. While it is not the prettiest packaging, it is good for the environment which is of utmost importance. Where possible we also use paper and paper tape instead of plastic. 

Delivery

We send our stationery orders either via Royal Mail 1st class, recorded delivery or courier. Wedding Artwork is not responsible for any delivery issues caused by client error – including any incorrect delivery addresses supplied by the client, or deliveries signed for by neighbors and/or left in ‘safe spaces’. Please ensure someone will be able to sign for your package.

International Delivery

Wedding Artwork cannot be held responsible for delays caused by international carriers, nor are we liable for any custom fees or import duties. Please note that international deliveries may exceed expected delivery time.

Ownership

All stationery, artwork and designs are the copyright of Wedding Artwork. All rights reserved and they may not be reproduced in any form without the prior written permission of Wedding Artwork. Any improper or illegal use of the stationery, artwork or designs will be pursued.

Wedding Artwork reserves the right to use all bespoke and semi-bespoke stationery and artwork for marketing purposes – including and not limited to: social media promotion, wedding shows, press.

All concepts, ideas, design work and Illustrations are property of Wedding Artwork unless agreed otherwise in writing.

Credits & Promotion

Wedding Artwork reserve the right to include photos of invitations and other designed goods in their portfolio including photos shared on social media and copies in sample packs. If you do not want photos of your stationery to be shared please do let us know.

Problems with your order

Please check all stationery upon receipt. Although extremely rare, any damage or miscounted stationery must be highlighted within two days of delivery.

Our Address

1, 17 Greenhead Street, Glasgow G40 1ES

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